Professional Retail Banker
What is Professional Retail Banker?
Professional Retail Banker provides aspiring, new, and experienced retail bankers with the opportunity to obtain a globally recognized certificate as they hone their skills.
The course covers the core competencies required of anyone seeking to further their retail banking career.
What does the coursework entail?
Professional Retail Banker includes five modules: Retail Banking Risk, Ethical Behaviour and Leadership, Operational Excellence for Retail Bankers, Customer Experience, and Trusted Sales Advisors. Each module includes a pretest, learning content, and a posttest and takes about three to four to complete.
Following completion of the modules, participants can take the final 60-question exam. The Professional Retail Banker Certificate is issued when the participant passes the final exam. For more information, see our Frequently Asked Questions document 
.
.
What will you learn by taking this course?
- Explain the impact of retail bankers’ sales activities on financial and operational performance.
- Calculate and assess the impact of the non-performing loan ratio on retail bank performance.
- Apply emotional intelligence principles in human-centered scenarios.
- Recognize how to contribute to process efficiency in retail banking.
- Identify the root cause of failures in service quality.
- Identify best practices for supporting customers as they use digital banking tools.
- Recognize the types of financial needs that arise at different stages of the customer's life.
With Moody's eLearning:
- You remain engaged in training, thanks to our interactive presentations
- You elevate your professional currency by completing a course from a globally recognized leader in the retail banking space
- You develop know-how that you can immediately apply on the job, instantly enhancing your performance
Register for the Course
Contact Us
If you have further questions, please contact our Support Team at
Regards,
Moody's Client Services Team
Who Is Taking This Course?
- Tellers
- Branch staff
- Branch managers
- Customer service officers
- Customer service managers
Certifications for India
If you are looking for India training courses or seminars, please check this link: Certifications tailored for India
